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01Introduction
Villamaids ("we", "us", "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, use the Villamaids mobile application, communicate with our team or use our property management and related services.
We aim to handle personal information in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR) and relevant Spanish data protection laws, where applicable.
Business name: Villamaids
Contact email: info@villamaids.com
Business address: Corbett Cottage, Worcestershire, WR9 0PW, United Kingdom
Data controller: Joshua Strange
02Information We Collect
Depending on how you interact with Villamaids, we may collect:
- Personal details: Names, email addresses, telephone numbers and contact addresses.
- Account information: Login details, account identifiers and property ownership or management information.
- Property information: Property addresses, access instructions, booking dates, guest information and relevant property records.
- Service requests: Cleaning bookings, maintenance requests, repair descriptions, quotations, appointments and service history.
- Messages and communications: Enquiries, messages, emails and communications with our team.
- Photos and documents: Images or documents uploaded in connection with properties, cleaning, repairs or maintenance.
- Technical information: Information necessary for account security, app functionality, troubleshooting and service performance.
We only collect information that is reasonably necessary for the purposes described in this policy.
03How We Use Your Information
We use personal information to:
- Create and manage Villamaids user accounts.
- Provide property management, cleaning, maintenance, key holding and transfer services.
- Process and manage bookings, requests and quotations.
- Communicate with property owners, guests and service providers.
- Arrange appointments, property inspections and maintenance visits.
- Maintain property records and service histories.
- Provide customer support and respond to enquiries.
- Protect the security and reliability of our website and application.
- Meet applicable legal, accounting and regulatory obligations.
We do not sell personal information to advertisers.
04Our Legal Basis for Processing
Where applicable under UK and EU data protection laws, we process personal information on one or more of the following grounds:
- Contractual necessity: To provide services requested by customers or fulfil contractual obligations.
- Legitimate interests: To operate and improve our services, manage customer relationships and maintain security, provided those interests do not override individuals' rights.
- Legal obligations: To comply with relevant laws and regulatory requirements.
- Consent: Where consent is required, such as for certain marketing communications or optional technologies.
05Sharing Personal Information
We may share relevant information with trusted third parties where necessary to provide our services, including:
- Cleaning and maintenance contractors.
- Property owners and authorised property managers.
- Transfer drivers and other relevant service providers.
- Website hosting, application hosting and database providers.
- Professional advisers, accountants and legal advisers where necessary.
- Regulatory authorities where disclosure is legally required.
We only share information necessary for the relevant purpose and take reasonable steps to ensure appropriate data protection arrangements are in place.
06Website and App Technology
The Villamaids application uses technology providers to support user accounts, authentication, data storage and application hosting.
These may include Supabase for backend services and Vercel for website or application hosting.
Relevant providers may process information on our behalf to operate these services.
Where information is transferred internationally, we will take steps to ensure that appropriate safeguards are in place as required by applicable data protection law.
07Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration or disclosure.
These measures may include secure connections, account authentication, access controls and restrictions on who can access personal information.
No internet-based service can guarantee absolute security.
08Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, manage customer relationships, resolve disputes and comply with applicable legal obligations.
Retention periods may vary depending on the nature of the information and the reason it was collected.
When information is no longer required, we will take reasonable steps to delete or anonymise it securely.
09Your Data Protection Rights
Depending on applicable law and your circumstances, you may have the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information.
- Request restriction of certain processing activities.
- Object to certain uses of your information.
- Request transfer of your information where applicable.
- Withdraw consent where processing relies on consent.
To exercise these rights, contact info@villamaids.com.
You may also have the right to complain to the relevant data protection supervisory authority.
10Account Deletion
Villamaids app users may request deletion of their accounts and associated personal information by contacting:
We will process requests in accordance with applicable data protection laws. Certain information may need to be retained where required for legal, financial or legitimate business purposes.
11Cookies and Similar Technologies
Our website and application may use cookies, local storage or similar technologies necessary for login sessions, security and functionality.
If we use optional analytics, advertising or other non-essential tracking technologies, we will provide appropriate information and obtain consent where required.
12Children's Privacy
Villamaids is intended for adults using property management and related services. It is not designed for children.
We do not knowingly collect personal information directly from children through user accounts.
13Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, technology or legal obligations.
The latest version will be published on our website with an updated revision date.
14Contact Us
For questions about this Privacy Policy, requests concerning personal information or account deletion enquiries, please contact:
Villamaids
Data Controller: Joshua Strange
Email: info@villamaids.com
Address: Corbett Cottage, Worcestershire, WR9 0PW, United Kingdom